Frequently asked questions
1. What types of products do we offer?
FENDREW specializes in premium pet essentials, including smart feeders, slow-feeding bowls, water dispensers, training tools, interactive toys, carriers, grooming accessories, and more. All products are designed for dogs and household pets.
2. How long does shipping take?
Most orders are processed within 1–3 business days. Delivery typically takes 1-7 business days, depending on your location and the product’s warehouse. You will receive a tracking number once your order ships.
3. Do you offer returns or exchanges?
Yes. FENDREW accepts returns or exchanges within 30 days of delivery, as long as the item is unused, in original condition, and in its original packaging. If your item arrives damaged or defective, contact us immediately for a replacement.
4. Are your products safe for pets?
Absolutely. All FENDREW products are made from pet-safe, non-toxic, durable materials. Many items are tested for stability, safety, and comfort to ensure they are suitable for everyday use with dogs and household pets.
5. How can I contact FENDREW customer support?
You can reach our support team through email, website chat, or the contact form on our store. We typically respond within 24 hours and are always happy to assist with product questions, order issues, or recommendations.